We do offer a refund excluding shipping cost for All unopened brand new goods if you changed your mind after receive the order.
We do not offer a refund or exchange just because you changed your mind after used the product some times. If a refund is offered, a 30% restocking fee may be charged, as returned goods can no longer be “resold” as new.
All products listed on the Seniorsphone web site are warranted to be free from defects in materials and workmanship from date of purchase for a 12 month period.
Warranty excludes, normal wear and tear, accidental or deliberate damage, power supplies and batteries, (so check battery levels before returning). Please check your shipment immediately upon receipt and notify Seniors Phone within seven days if something is missing or faulty.
Goods must be packaged in a secure method with a minimum of 2cm depth of bubble wrap or similar material for protection during transport. Failure to comply with this requirement could void your warranty.
Products that are returned for warranty repair will be forward shipped at the customer’s expense. After assessment, and if the products are covered under warranty, we will pay return freight costs. However, if a fault cannot be found, and the product is deemed to be in good working order or not covered by warranty, the customer pays shipping both ways and pays Seniors phone a $25 service fee prior to the return of the products. If the goods are covered under warranty, we will pay for the return costs only, and for the repair or replacement of the product as we see fit.
Prior to sending a product back for warranty a customer warranty return form and a return authorization number is required. Please email us for all return request.